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TECHNICAL SUPPORT

RESIDE OUTSIDE THE US:

Ensure you have your systems default Language set to English (US).

Error Message Solution
Unable to Connect to MCP 1. The Game Might be down, Check forums
2. Uninstall Inner Sphere Wars, download new version of Installer, and Reinstall.
                                         
ISWARS DOWNLOAD

3. If you are installing for the first time, create a file called nm4path.txt in the C:/Program Files/Inner Sphere Wars directory.  Inside the text file, put the path of your Mechwarrior Directory or if you don't have Mechwarrior Installed... put C:/Program Files/Microsoft Games/Mechwarrior Mercenaries.
Unable Install ISWars
(missing dll's)
1. Download and run Support Files

                                         
ISWars Support Files
   

TROUBLESHOOTING

If ISW fails to Launch properly or returns a runtime error when you are trying to run it, You should try to launch ISW a few times to make sure you can duplicate the Error. Once you are sure this error will not go away then it is important to take a screenshot of this error and send that to comstar@iswars.com

The absolute wrong thing to do is get files from other players. This action will cause File Donor's and Recipients to be locked out by the ISW Security System.

While you are waiting for a response from Comstar you can download the ISW Support file from the Website. Extract the Files and run the Setup.exe program. Follow the prompts, keeping any files that are more up to date.

RESTART ISW. If this fixes the problem please send an email to Comstar@iswars.com and let him know. Also if your problem is fixed, please post this in the Forums in the Bug Reports area, with what the error was, and that the ISW-DEP.zip install fixed it.

 

Further Assistance

For additional help that you cannot find on this page, sign into the forums and post your question or bug.

Helpful Downloads

If you are receiving error messages on install and attempt to launch the game, these helpful installs may solve your problem.

Update DirectX to 9c
Update Visual Basic 6.0 SP5 Run-Time

Router Assistance


Firewall users must open up ports to Connect to other players servers and when hosting, report back to ISW Interface.   Matchmaking needs the following TCP ports opened:

27999
28805
28806
28807
28808

For PINGs to work properly,
UDP port 28800 must be open.

Mechwarrior uses DirectX 7, therefore these ports also need to be opened:
 
  Outbound Inbound
Initial TCP Connection 47624 47624
Subsequent TCP 2300-2400 2300-2400
Subsequent UDP 2300-2400 2300-2400

If you need router assistance, please contact support with the following information:

Router Name:
Router Serial ID:
Router Type:

Contact your service provider and get login and password to your router also.

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